Legal Information
Shipping Policy
Physical goods
Processing time
Orders for physical products are processed within [1] business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email with tracking details once your order has been dispatched.
Shipping regions, carriers and delivery times
We ship to [Regions served, e.g. United States, European Union, United Kingdom] using [Carrier]. Estimated delivery times after dispatch are:
Region | Shipping method | Estimated delivery time | Cost |
|---|---|---|---|
[National] | [InPost] | [1] to [2] business days | [2.5€] |
[National] | [DHL] | [2] to [4] business days | [5.5€] |
[International] | [DHL] | [4] to [8] business days | [14.5€] |
Delivery times are estimates and are not guaranteed. Delays can occur due to carrier issues, customs processing, weather or peak periods.
Shipping costs
Shipping costs are calculated at checkout based on the destination. [Free shipping conditions, if any.]
Tracking
A tracking number is emailed to you when your order is dispatched. Tracking information may take up to 24 hours to update after dispatch.
Customs, duties and taxes
International orders may be subject to import duties, taxes and customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the order total unless stated at checkout. We are not responsible for delays caused by customs.
Lost or damaged parcels
If your parcel arrives damaged, contact us within [2] days of delivery with photos of the packaging and the item so we can arrange a replacement or refund. If tracking shows no movement for [5] business days or the parcel is marked as delivered but has not arrived, contact us and we will open an investigation with the carrier. We will replace or refund orders confirmed lost in transit.
Please make sure your shipping address is correct when placing your order. We cannot be responsible for parcels sent to an incorrect address provided by the customer, and re-shipping costs may apply.
Last updated: October 13, 2026
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